Privacy Policy - Check My Order

Agreement to Terms

By using the services offered through Check-My-Order.com, you confirm that you’ve read and accepted the terms described in this Privacy Policy, including how your personal data may be handled. Creating an account or interacting with any part of the site indicates your consent to the collection, use, and limited sharing of your information as outlined here.

Our Promise to Safeguard Your Data

Your personal and health information deserves serious protection – and safeguarding your data is something we treat with the utmost care. This Privacy Policy outlines how we collect, use, and protect your information when you use our services.

As a U.S.-based service, we follow all relevant privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). These standards help ensure your information stays secure, confidential, and handled responsibly.

We aim to be transparent in everything we do. If updates to this policy are made – due to changes in regulations or improvements in how we manage your data – we’ll let you know. Your privacy isn’t just a feature of our service; it’s a core part of how we operate.

What We Mean by Personal Information

When we refer to personal information in this policy, we’re talking about any data that can be used to identify you directly. This includes your name, contact details, login credentials, and any health-related information tied to your account.

In certain situations, technical data – like IP addresses or device details – may also be treated as personal information, but only when it can be connected to you specifically. Information that’s been anonymized or combined in a way that removes any personal link is not considered personal information under this policy.

What Information We Collect and Why

To offer you a safe, smooth, and personalized experience on our platform, we collect certain types of information when you interact with our services. We only ask for what’s necessary to fulfill your orders, support your health needs, and improve how things work.

Here’s the kind of information we may collect:

Personal details like your full name, birth date, gender, contact information (email, phone number), and addresses for billing and delivery.
Account and order history, including your login details, security preferences, and records of past purchases.
Device and usage info such as your IP address, the type of browser or device you’re using, and how you navigate the site – only when this data helps us enhance performance or troubleshoot issues.
Health-related information, like your prescriptions, medications, and any relevant medical conditions you share with us to help tailor our pharmacy services.
Connected app data if you link third-party wellness or health apps to your account – we only access information that helps support your care.

We believe in keeping things simple and purposeful. If we collect something, it’s because it helps us serve you more effectively – not because we want to gather more than we need.

How We Collect Your Information

To support your care and keep things running smoothly, we collect personal information in a few different ways – always with the goal of improving your experience and making our service more useful to you.

When you interact with us directly – This could be when you create an account, place an order, send a message to our team, or take part in a promotion or survey. You might share contact details, health information, or other relevant updates during these moments, especially when speaking with one of our pharmacists.
As you browse or use our services – While you’re on our website or app, we may collect things like self-reported health info (such as allergies or uploaded prescriptions), along with technical data from your device – like the browser you’re using, your IP address, or how you move through the site.
From your pharmacy activity – If you use our pharmacy services, we also receive data from our internal systems, including records of your prescriptions, medication history, and any past conversations with our pharmacists that help us support your care more effectively.

Every method of collection is designed to be respectful, secure, and relevant to the service we provide.

Cookies and Tracking Technologies

To make your experience smoother and more personalized, we use cookies and similar tracking tools on our website and app. These small data files are stored on your device and help us understand how you interact with our platform.

Here’s what cookies help us do:

Estimate how many people visit our site and how often they return
Remember your preferences and show you content or offers that match your interests
Boost security by detecting unusual activity
Keep you logged in and make navigating your account easier

If you’re signed in, cookies help recognize your device and tailor the experience to your needs. You can manage cookie preferences in your browser settings – though turning them off may affect how some features work.

We also use tools like Google Analytics to get insights into traffic, search behavior, and how visitors engage with the site. This helps us refine our services and make the platform better for you.

How We Use Your Information

Your information helps us make your experience with check my order.com simple, secure, and tailored to your needs. Everything we collect has a purpose – and it’s all about giving you better service.

To keep things running smoothly – We use your details to process orders, manage your account, activate loyalty rewards, and make sure the platform works well for you. Your preferences also help us fine-tune our services.
To stay connected – We reach out with updates about your orders, responses to your questions, important notices, and, if you’ve given us permission, special offers or surveys that match your interests.
To learn and improve – We review general, non-sensitive trends to understand how people shop, what works best, and where we can improve. This helps us grow and introduce better products and services.
To support your health – If you’re using our pharmacy services, we may send helpful reminders, prescription refill alerts, personalized health tips, or product suggestions that align with your needs.

We handle all information responsibly and follow strict legal standards.

How We Share Your Information

We only share your personal details when it’s truly necessary – and always with care, caution, and respect for your privacy.

Legal requirements – If we’re legally obligated to do so, we may share your information in response to court orders, subpoenas, or official government requests.
Pharmacy coordination – To fulfill prescriptions or support your treatment, we may work with your healthcare provider, insurance company, another pharmacy, or relevant government agency – especially when you’ve asked us to transfer medications or coordinate care.
Trusted partners – We rely on a few carefully selected third-party providers to handle payments, send refill reminders, deliver support services, run patient feedback programs, and keep our systems running securely. Some of these partners may be located outside the U.S., but they’re held to strict privacy and security standards.
Urgent situations – In rare cases where your health or safety – or someone else’s – is at risk, we may share limited information with emergency services or appropriate authorities.
Business transitions – If there’s ever a merger, acquisition, or business handover, your data may be part of that process so that services continue without interruption.

For services handled by third parties (like payment processors), their privacy policies also apply. We do everything we can to make sure your data is only shared when necessary – and handled with the same care we give it ourselves.

Keeping Your Information Secure

Protecting your personal data is a priority. We use a combination of physical, digital, and procedural safeguards to reduce risks like unauthorized access, loss, or misuse.

Physical protections include locked storage areas, restricted zones, and time-delay safes.
Access controls mean only trained staff, contractors, or partners with a valid reason can view your records.
Digital security involves encryption, secure logins, and firewalls to keep your information safe online.

Everyone who handles sensitive data is required to follow strict privacy rules and sign confidentiality agreements. Those accessing electronic health records must also agree to our system providers’ security terms.

While we do everything we can to protect your information, no online system is completely risk-free. By using digital services, you acknowledge the potential risks of internet-based data sharing.

How Long We Keep Your Information

We keep your personal information only as long as it’s needed – for example, to complete your order, support your care, or meet legal and regulatory requirements. Once that purpose has been fulfilled, we either securely delete the data or anonymize it so it can’t be linked back to you.

In some cases, anonymized information may be used for research, service improvement, or analytics. This allows us to understand trends and improve the way we work, without compromising your privacy.

Where We Store Your Information

Most of your personal records are stored securely within the United States. In some cases, we may work with trusted partners based in other countries – for example, for payment processing, prescription support, or technical services – which means your data might be stored or accessed outside the U.S.

When this happens, your information may be subject to the laws of the region where it’s handled. That said, we only work with reputable providers who meet high privacy and security standards. No matter the location, we take strong steps to keep your data safe and protected.

Children’s Privacy

Our site is intended for adults only and is not designed for anyone under the age of 18. We do not knowingly collect or store personal information from minors.

In line with the Children’s Online Privacy Protection Act (COPPA), we take extra care to prevent the collection of data from users under 13. If we learn that someone under 18 has submitted personal details, we will delete that information promptly.

We encourage parents and guardians to stay involved in their children’s online activities. If you believe a minor has shared personal data with us, please reach out so we can take quick action.

Your Rights Over Your Information

You have the right to manage your personal information, and we’re here to support that. Depending on your situation, you can:

View the personal data we’ve collected about you
Ask us to limit how your information is used or shared
Opt out of certain types of data use
Update or correct details like your contact information
Request that we transfer your data to another provider
Ask us to delete your personal records from our system

We review and process all requests within a reasonable time, following all relevant legal guidelines to protect your privacy.

Cross-Border Transfer of Personal Information

When you use our services, your personal information may be transferred to, stored, or processed in countries outside your own – including the United States – where we or our trusted partners operate. By using the platform, you agree to this transfer and understand that local laws in those regions may differ from those in your home country.

In some places, authorities may have the legal right to request access to personal data. Even so, we take strong precautions to keep your information protected. This includes using agreements that require our third-party providers to maintain high standards of confidentiality and security.

No matter where your data is handled, we take your privacy seriously. If you have any concerns about international data transfers, our team is available to answer your questions.

Links to Other Websites

Our website may include links to external sites for your convenience. Once you leave our platform, our privacy policy no longer applies. Each website has its own approach to handling personal information, and we don’t control how they collect or use your data.

We recommend reviewing the privacy policies of any third-party sites you visit to understand how your information may be managed there.

Changes to This Privacy Policy

We may revise this Privacy Policy as our services, features, or legal obligations evolve. When meaningful updates are made, we’ll inform you through visible notices on our website, email alerts, or pop-up messages during your visit.

To stay informed about how your information is handled, we recommend reviewing this policy from time to time. Your continued use of our services means you accept the most current version.

Contacting Us

If you have questions, concerns, or want more information about how your data is handled, feel free to reach out. You can find the best way to contact us on the Contact Us page. We’re here to provide clear answers and helpful support whenever you need it.